8 Conflict and Workplace Decision Making Online Quiz Questions

True or false: Effective workplace conflict management aims to eliminate every disagreement.

A technician cannot begin a repair until a coworker provides inspection results. A late handoff creates tension between them. Which common source of workplace conflict is most directly illustrated?

What does the negotiation acronym BATNA stand for?

A team lead prefers one meeting format, but a colleague's alternative better meets an important accessibility need. The lead agrees to the colleague's format because the lead's preference is less important. Which conflict response is this?

A manager is preparing to negotiate a change in staffing responsibilities. Which actions are useful preparation steps? Select all that apply.

True or false: In mediation, the neutral third party decides whether the parties must accept a proposed solution.

What concept describes how limited time, information, attention, and predictive ability constrain decision-making?

During a planning meeting, members stay silent about serious weaknesses in a proposal because they do not want to disrupt the group's apparent agreement. What group decision-making risk is illustrated?

A manager is choosing a scheduling system and wants to compare cost, accessibility, training time, and fit with staffing needs. Which sequence best follows a useful individual decision process at this point?

A committee wants to reduce the risk that pressure for agreement will silence dissent. Which practices should it use? Select all that apply.

Two coworkers agree on the project's goal but argue over who should handle each step and how the work should be divided. What type of conflict is this?

A disagreement between two teams over repeated late handoffs is damaging an ongoing working relationship. Describe a constructive sequence the manager could use to address the conflict, reach an agreement if possible, and follow up. Include how the manager should understand the issue, choose an approach, and clarify next steps.

Two analysts respectfully disagree about which recommendation a report should make. They agree on the workflow and have no personal tension. What type of conflict is this?

In mediation, a neutral third party may help the parties clarify issues, but the parties retain responsibility for deciding whether to accept a solution.

Two coworkers are arguing over a minor, reversible preference, and both are too upset to discuss it productively. Which conflict response is most appropriate as an immediate step?

What decision-making concept describes how limited time, information, attention, and ability to predict outcomes constrain a person's choices?

A vendor insists on a fixed delivery schedule, but the manager suspects the vendor mainly needs predictable staffing. What is the best negotiation move?

What is the term for a group decision-making problem in which pressure to preserve agreement discourages members from raising concerns or examining alternatives?