8 Conflict and Workplace Decision Making Free Online FlashCards

What is task conflict?

Task conflict is disagreement about what should be done.

When is avoiding a conflict response useful?

Avoiding means delaying or stepping away when an issue is minor, emotions need to cool, or more information is needed.

What is a BATNA?

A BATNA is a negotiator’s fallback if no agreement is reached; it helps assess whether a proposed agreement is preferable to the alternative.

What is bounded rationality?

Bounded rationality describes how limited time, information, attention, and ability to predict outcomes constrain decisions.

What is groupthink?

Groupthink occurs when pressure to preserve agreement discourages members from raising concerns or examining alternatives.

What is process conflict?

Process conflict is disagreement about how work should be done or divided.

What is relationship conflict?

Relationship conflict involves personal tension or hostility and tends to distract from work and damage relationships.

What does accommodating mean in conflict?

Accommodating means yielding on a less important preference to preserve cooperation or meet another party’s more important need.

When is competing an appropriate conflict response?

Competing means making a firm decision when urgency, safety, or a non-negotiable rule requires it.

What is compromising in conflict resolution?

Compromising means each side gives up something to reach a workable, timely agreement.

What does collaborating aim to achieve?

Collaborating explores both parties’ underlying needs to develop an option that addresses them; it is often useful for complex problems and ongoing relationships.

Why focus on interests rather than positions in negotiation?

Interests are the needs behind a demand. Focusing on them can reveal possible solutions beyond the parties’ stated positions.